Frequently Asked Questions

We believe jewelry should answer back with as much wit as it shines. Here are your questions, our answers, hand crafted and never mass-produced.

1. How long will my piece take to arrive?

Ana Oglejan pieces are made-to-order. That means your jewel begins its life only once you choose it. Unlike fast fashion, we don’t have boxes waiting on shelves. Depending on the design and material, production usually takes 2–4 weeks. Think of it as anticipation, waiting for a future heirloom to be born.

2. Why are there different prices for the same design?

You’ll notice our designs come in different versions: silver, vermeil, mixed metal, or solid gold. The shape and story remain the same, but the material changes the weight, the longevity, and the value. It’s like a favorite book published in paperback or leather-bound, both hold the same story, one simply carries it further into the future.

3. Is Ana Oglejan jewelry “everyday” jewelry?

Yes, but with nuance. You can wear our pieces daily, but just like you wouldn’t wear silk to the gym, your jewelry deserves care. Remove it for swimming, heavy lifting, or rough adventures. Over time, jewelry develops a patina that makes it uniquely yours, a subtle map of your life engraved in metal.

4. Do you accept returns?

We work with a strict no-return policy on worn pieces. Once a jewel has touched your skin, it becomes part of your story, and we believe in keeping that bond intact. For unworn, pristine items, we may consider returns, but generally we encourage thoughtful choosing, like entering into a relationship you want to last.

5. Why made-to-order?

Because you’re not mass-produced, and neither should your jewelry be. Our model avoids overproduction and unnecessary waste. It also means that your jewel isn’t just another item in stock, it’s crafted specifically with you in mind.

6. Will my jewelry tarnish?

All precious metals evolve with time. Silver may deepen in tone, vermeil may reveal a whisper of the silver beneath, and solid gold will simply glow with age. Think of it less as tarnishing, and more as a conversation between you and your jewel. Regular gentle cleaning keeps the dialogue balanced.

7. How should I care for my jewelry?

• Store it softly, away from scratches.

• Avoid contact with chlorine, perfumes, or harsh chemicals.

• For a quick refresh: warm water, mild soap, and a soft cloth are all you need.Jewelry, like skin, glows when treated with care.

8. Can I customize a piece?

Absolutely. Many designs can be crafted in your preferred material, silver, vermeil, mixed metal, or solid gold. Customizations make your jewel even more personal, while still keeping the design language of Ana Oglejan intact.

9. Do you follow trends?

No. We create forms and movements that transcend fleeting fashions. Our pieces are designed to outlast trends, seasons, and algorithms, they’re meant to grow old with you, not go out of style.

10. Why does each piece look slightly different?

Because every jewel is shaped by human hands. The beauty of handcrafted work lies in subtle variations, the small details that reveal the touch of its maker. These “imperfections” are not flaws; they’re what give your jewel personality.